Personal information is information or an opinion, in any form and whether true or not, that identifies an individual.
PCA will not collect personal information about you unless that information is reasonably necessary for one or more of our functions or activities. PCA will collect personal information only by fair and lawful means, including from third parties, websites, social media channels, email or personal meetings with you. The personal or sensitive information we may collect includes your:
When PCA collects personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as:
PCA will collect information directly from you where it is reasonable and practicable to do so.
In many cases, it will not be practicable for PCA to collect your personal information directly from you because you will be dealing with OPC that are operated by third parties and not by PCA. Where PCA collects personal information about you from third parties, we will take reasonable steps to ensure that you are made aware of the details set out above.
In general, there is no law which specifically requires us to collect particular information from you. In general, if all or part of the information is not collected by us we will not be able to provide you with the relevant product, service or information.
If PCA uses or discloses your personal information for a purpose (secondary purpose) other than the main reason for which it was originally collected (primary purpose) to the extent required by the Privacy Act we will ensure that:
PCA collects, uses and discloses your personal information in relation to the sale or marketing of automotive events or products to you and the financing, servicing or repair of those products. Specific activities PCA undertakes include sending you order confirmation and welcome kits, administering warranty claims, conducting market research, sending you information about
PCA may disclose your personal information as permitted by law or to third parties (e.g. external contractors such as mailing houses and advertising agencies, or related companies of PCA in Australia and in other countries or to an OPC) for the purpose of fulfilling one or more of the above purposes. PCA requires external contractors to comply with PCA's requirements in relation to confidentiality and privacy.
To the extent required by the Privacy Act, PCA will take reasonable steps to:
PCA assumes no responsibility for the privacy practices of other organisations or websites (for example, those of OPC and/or third parties selling
PCA websites use DoubleClick and
The information generated by the cookie about your use of the website (including your anonymous IP address) will be transmitted to and stored by
PCA may share the
By accepting the terms of this Policy and using this website, you expressly consent to:
Please contact PCA if you would like to exercise your right to access or correct the personal information that we hold about you. PCA will generally provide you with access to your personal information (although an administration fee may be imposed). PCA will take reasonable steps to amend any personal information about you which is inaccurate or out of date.
In some circumstances, PCA may not permit access to your personal information, or may refuse to correct your personal information (in which case we will provide you with reasons for this decision).
If PCA transfers your personal information to other organisations outside Australia, we will comply with the requirements of the Privacy Act that relate to transborder data flows.
PCA may disclose your personal information to related bodies corporate of PCA outside of Australia, including those located in Germany, Asia and the USA. Those related bodies corporate of PCA will handle your personal information for the purposes set out in section 3 of this policy.
Please contact us if you have any queries about the personal information that PCA holds about you or the way we handle that personal information, including if you wish to opt out from receiving any communications from us. Our contact details for privacy queries are set out below:
Contact: Manager, CRM & Customer Relations
Telephone: 1800 711 911
Postal address: 109-111 Victoria Parade, East Melbourne VIC 8002
Email address: [email protected]
Further information about the Privacy Act and APPs can be found at the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
Please contact us using the above details if you have any concerns or complaints about the manner in which your personal information has been collected or handled by PCA. If you raise a concern or complaint about privacy, we will try and investigate it and respond to you within 30 days. If you are unhappy with our response, you can contact the Information Commissioner on (1300) 363 992 or visit www.oaic.gov.au.
Policy last updated: July 2017